REFUND POLICY – Small Space, Big Comfort

Welcome to urbancuddles.shop. This Refund Policy applies to the living room furniture (specifically two-seater sofas) sold on this website and is designed to clarify our return and refund procedures while safeguarding our customers’ rights.

Due to continuously rising operating costs in recent years, our store has been operating at a loss for an extended period. Following a careful corporate decision, we are currently conducting a liquidation sale to clear our existing inventory at discounted prices. Throughout this liquidation period, we remain committed to maintaining our standard refund and after-sales service protocols to ensure a consistent and reliable shopping experience for our customers.

I. Return Window
Customers may request a return within 30 days of receiving their merchandise. Please ensure that the returned items are in pristine condition and meet our return eligibility criteria.

II. Return Address
Please ship returned items to the following address: 2116 E 7th St, National City, CA, 91950.

III. Order Processing and Shipping Times
Order Processing Time: Orders are processed on the same day payment is completed.
Shipping Time: Estimated delivery within 2 days.

IV. Refund Processing Time
Once a return request has been approved, the refund will be processed within 3 days and credited back to the original payment method used by the customer.

V. Important Notes
For liquidation items: once sold, returns are subject to this policy’s regulations unless the item is found to have a manufacturing defect or quality issue.
Unless the returned item is defective, the customer is responsible for covering any shipping costs incurred during the return process.
We are committed to providing all necessary assistance throughout the return and refund process to ensure that your rights and interests are fully protected.

Thank you for your understanding and support of urbancuddles.shop. We will do our utmost to ensure that your shopping experience during this liquidation period remains transparent, secure, and seamless.