FAQ

Welcome to urbancuddles.shop. This FAQ page is designed to help you better understand our website services and the purchasing process for our living room furniture (specifically, two-seater sofas).

Due to continuously rising operating costs and the store operating at a loss for an extended period, the company has made a prudent decision to conduct a clearance sale at this stage. We are clearing out our remaining inventory at discounted prices—even below cost—to liquidate stock. During this clearance period, we remain committed to ensuring the smooth operation of our order processing and customer service functions.

1. What products do you sell?
   This website primarily sells living room furniture, specifically two-seater sofas, suitable for various home settings such as living rooms and lounge areas.
2. How long does it take to process an order?
   All orders are typically processed on the same day, and subsequent shipping arrangements are made as quickly as possible.
3. How long does shipping take?
   Generally, shipping takes approximately 2 days; however, the exact delivery time may vary slightly depending on logistics conditions.
4. Do you accept returns?
   Yes, we offer a 30-day return policy. Orders that meet our return criteria are eligible for return processing.
5. How long does it take to receive a refund?
   Once a return request has been approved, refunds are typically processed within 3 days and issued back to the original payment method.
6. Are there any additional fees?
   No. All transactions involve a one-time payment; there are no hidden fees or recurring subscription charges involved.

Thank you for your support and understanding of urbancuddles.shop. We remain committed to providing you with a stable and transparent shopping experience throughout this clearance period.